Spa 101

How to Spa
Please arrive at least 15 minutes prior to your service to allow enough time to check in and relax in our spa lounge. We do recommend leaving valuables at home. Please inform your therapist of any injuries, surgeries, or medical conditions as some experiences may be contraindicated.

Undress to your level of comfort. Our therapists use modest draping techniques to ensure that your comfort is always maintained.

Please turn off cell phones and pagers as you enter the spa.

Spa Q&A
I’m new at this- what do I do first? Try the Simply Your Sampler, a sampling of all over services – a great intro to spa culture.

Are spa packages available for groups? Yes!  Please contact us to help determine how best to create the spa day of your choice for you and your group!

What if I need to cancel or I arrive late? If a cancellation is inevitable, we understand. However, if you wish to cancel your experience(s), we must receive notice of your cancellation 4 hours in advance for all appointments. If you do not notify us of your cancellation or are a ‘no-show’ for your appointment, we reserve the right to charge your credit card or gift card/certificate which is on hold for 50% of the service dollar for which you were scheduled. ‘No shows’ for scheduled packages may be subject to full service fees. Clients with prior ‘no shows’ may be required to pay a non-refundable deposit or prepay for the entire service(s) when the appointment is made. 

If you arrive late for your appointment, the practitioner reserves the right to reduce the length of your session. You will be responsible for the total fee of your treatment scheduled.
* Please note that a credit card confirmation or gift certificate number will be required at time of booking.

Is gratuity included? For your convenience, you may elect to add a gratuity to your experience. For those new to spa culture, customary gratuity is 15% of the experience dollar.

What payment methods do you accept? We require a credit card number be on file in order to reserve your spa appointment. Payment for the services rendered is not due until the day of the appointment and can be made with MasterCard, Visa, Discover, a personal check, or cash. Simply Your Spa reserves the right to charge a $25 fee for any returned personal check. Guests may not prepay for services, but can purchase gift certificates instead.

Do you take any appointments outside of your normal business hours? Yes! Our normal business hours are Monday, Wednesday, Friday and Saturday from 9:00am-6:00pm, Tuesday and Thursday from 9am-8pm, and Sunday 1:00pm-5:00pm. We do take appointments after hours by special prescheduled request. Please contact us for availability.

Do you accept Spa Finder, Spa Wish or Spa Week Gift Certificates? Unfortunately we do not accept Spa Finder, Spa Wish or Spa Week Gift Certificates.

Where can I get updates on specials and information?  Sign up for our email newsletter, follow us on Facebook, Twitter, Instagram and Pinterest.  Visit the spa seven days before or after your birthday and receive $10 off any service.

You can also learn more about spa experiences, events and specials by following us on Facebook. Sign up on Facebook to be a Fan of Simply Your Spa.